We accept returns on new, unopened, undamaged items in original packaging within 15 days from the order date. All returns are subject to a 15% restocking fee and the customer must cover shipping costs. To request a return you must contact us directly. Items sent back to us without first requesting a return will not be accepted.
If an item is damaged upon delivery or missing from your order, please contact us and we will send out a replacement free of charge. You must notify us within 3 days of delivery.
Refunds will only be issued after the items have been returned to us and inspected. All refunds are at our discretion.
You are responsible to know the import regulations for your country. Please research all products to ensure that they are legal for importation PRIOR to ordering. Once the order has left our premises we cannot be held responsible for customs delays. Most countries will have no trouble but we post this disclaimer in the off chance that there is an issue.
If, by chance, the order is returned to us and you wish to have a refund then we will do so only after we have received the goods back. The refund will be calculated as Total cost less shipping and a 15% restocking fee for a total of an 85% refund not including shipping.
We provide tracking information for all orders so please be diligent and keep track of your orders' progress through the mail system.
We do not have a reship policy. We DO assume that all clients are aware of their own countries' laws and therefore you are responsible for dealing with your countries' customs.
Please know your own import regulations before ordering. It is your responsibility. If customs does not return the products to us we cannot issue the 85% refund to you.
If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your order less shipping and a 15% restocking fee.